We want you to be completely satisfied with your online purchase, so we offer 30-day returns from the delivery date.
Please note, due to recent NSW COVID restrictions there will be an additional 2-3 day delay in processing your return.
We want you to be completely satisfied with your online purchase.
If you change your mind for any reason, you are welcome to return it back to us within 30 days of receiving it. We offer refunds, exchanges and store credits subject to the following conditions:
Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge;
CHRISTMAS PRESENT RETURNS
Orders placed between the dates of the 1st of December to the 24th of December will receive an additional 2 weeks to return their orders from the date order was placed;
Full-priced items are eligible for a full refund, unless purchased with
Full-priced items are eligible for refund, exchange or store credit;
Sale items or items purchased during a flash sale/promotional event are only eligible for a store credit or exchange;
Item/s marked as “final sale – no returns or exchanges” cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge;
All swimwear must be tried on wearing undergarments, the protective hygiene strip must remain in place and will not be accepted if removed or altered;
We suggest all items are tried on as soon as they are received to ensure you are able to return items within the return’s timeframe. Store-credit notes are valid for 3 years from the date of issue.
We offer international return shipping for $35, At checkout enter the address the item will be picked up from and once you finalise the order, our team will send you your shipping label. Please note that our Customer Care office hours are from 9am – 4pm AEST and not available over the weekend but will send your label as soon as possible.
Original shipping charges and duties and taxes are non-refundable and charges for returned items are the responsibility of the customer. SHOPIFR takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by SIR.
PROCESSING TIME FOR RETURNS
We endeavour to process refunds daily but please allow up to 3-5 business days for your return to be processed. You will receive email notification of when our team has received your return and again when it has been processed.
We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team firstname.lastname@example.org with your order number and images of the fault and we will work with you to resolve it as soon as possible.
Please note that faulty items purchased from a SHOPIFR stockist are required to returned to the place of purchase.